Online therapy
Secure virtual therapy, anywhere in Ontario.
The same regulated clinicians, the same depth of care, from any private space, on your schedule.
Why online therapy
Fewer barriers, the same clinical standard.
Ultimate Convenience
Attend sessions from the comfort of your home, office, or private space. Save time on travel, parking, and traffic in London or across Ontario.
Secure & Confidential
We use PHIPA and PIPEDA-compliant video platforms (such as Jane App) with bank-grade encryption to ensure your personal health data remains fully secure.
Flexible Options
Choose between secure high-definition video sessions or convenient phone therapy depending on your internet connection, comfort, and privacy needs.
The Same Practice
Virtual care stays connected to a real clinical team.
Your online sessions are provided by the same regulated KDW clinicians who work from our London practice. You can remain virtual, switch formats when clinically appropriate, and keep the same therapeutic relationship.
How Virtual Sessions Work
Simple, accessible, and stress-free connection in three easy steps.
Book a Consultation
Schedule a free 15-minute consultation to discuss your goals, confirm therapist fit, and ask questions about the virtual format.
Receive Your Secure Link
Before your session, you will receive an automated email from Jane App with a unique, encrypted link. No software downloads are required.
Connect and Begin
Find a quiet, private space, click the link on your phone, tablet, or computer, and connect instantly with your therapist.
Online Therapy FAQs
Yes. Numerous clinical studies show that online therapy (teletherapy) is just as effective as traditional face-to-face counselling for concerns such as anxiety, depression, trauma, stress, and relationship issues. The key is finding a quiet, comfortable space where you can speak openly.
We use Jane App's built-in, secure video platform. It is fully compliant with Ontario's Personal Health Information Protection Act (PHIPA) and federal PIPEDA regulations. All video and audio streams are encrypted and never recorded.
No. Jane App runs directly inside your web browser (Chrome, Safari, Firefox, or Edge) on any modern smartphone, tablet, laptop, or desktop computer. You just click the link in your appointment email to join.
No. Due to regulatory licensing requirements, our therapists are only authorized to provide psychotherapy and social work services to clients who are physically located in Ontario, Canada at the time of the session.
If the video connection drops, your therapist will try to reconnect. If it cannot be restored, they will call you immediately at the phone number on your file to complete the session via telephone.
Ready to Experience the Flexibility of Virtual Therapy?
Take the first step toward better mental well-being. Schedule a free, no-obligation consultation with one of our registered clinicians today.
Book a Free Consult